Privacy Policy

Last updated October 6, 2026

1. Introduction

Poolsoft, LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.poolsoft.net (the "Site"). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

This policy covers the Site only. Use of our software products, including any personal data processed within the software on behalf of our customers, is governed separately by our End User License Agreement, available in the software application.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information you voluntarily provide when you:

Fill out a contact or demo request form (e.g., name, email, company, phone number);
Create an account or register for the software;
Subscribe to a newsletter or mailing list;
Communicate with us via email or support channels;
Make a purchase (e.g., billing name, billing address — payment card details are collected and processed directly by our payment processor, not stored by us).

2.2 Information Collected Automatically

When you visit the Site, we (and our service providers) may automatically collect:

IP address and approximate location;
Browser type and version, device type, and operating system;
Pages visited, time spent on pages, referring URL, and click patterns;
Date and time of visit.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to operate and improve the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

2.4 Analytics and Advertising

We may use third-party analytics tools (e.g., Google Analytics) to understand how visitors use the Site.

3. How We Use Your Information

We use collected information to:

Operate, maintain, and improve the Site;
Respond to inquiries, demo requests, and support requests;
Process transactions and send related confirmations;
Send marketing communications, where you have opted in (you may opt out at any time);
Monitor and analyze usage and trends to improve the Site;
Detect, prevent, and address technical issues, fraud, or security incidents;
Comply with legal obligations.

We do not sell your personal information. We may share information with:

Service providers who perform functions on our behalf (e.g., hosting, payment processing, email delivery, analytics), under contractual obligations to protect your data;
Professional advisors (lawyers, accountants) as needed;
Regulatory or legal authorities, if required by law, subpoena, or legal process, or to protect our rights, property, or safety, or that of others;
A successor entity, in connection with a merger, acquisition, financing, or sale of assets.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, or regulatory recordkeeping requirements).

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your information;
Object to or restrict certain processing;
Request a portable copy of your data;
Withdraw consent, where processing is based on consent;
Opt out of marketing communications at any time (e.g., via the "unsubscribe" link in emails).

To exercise these rights, contact us at privacy@poolsoft.net. We will respond within the timeframe required by applicable law.

California Residents: You may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, to request deletion, and to non-discrimination for exercising your rights. We do not sell or share personal information as those terms are defined under the CCPA.

European/UK Residents: If you are located in the European Economic Area or United Kingdom, we process your personal data in reliance on legal bases including your consent, our legitimate interests, and performance of a contract, as applicable. You have the right to lodge a complaint with your local data protection authority.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have different data protection laws than your jurisdiction.

9. Children's Privacy

The Site is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.

10. Third-Party Links

The Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last Updated" date above, and, where required by law, we will provide additional notice. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Poolsoft, LLC
3908 Brenton Glen Ct., Fuquay-Varina, NC 27526
info@poolsoft.net